Refund and Cancellation Policy

Last updated: September 25, 2026

100 online orders in your first 90 days, or we refund the $2,999 and you keep the equipment. This page states exactly how that works, and how cancellation works.

The guarantee

If your restaurant does not receive 100 online orders through its own ordering site in the 90 days after Launch Day, Antojo.ai refunds the $2,999 setup fee in full. The kitchen tablet, the thermal printer and the router stay with you.

When the clock starts

The 90 days start on Launch Day: the single date on which your ordering site goes live and the installation at your restaurant is finished. We write the date down together and both sides confirm it. There is no grace period; day one is Launch Day.

The clock does not depend on your Google Business Profile. Google and whoever holds the listing control it, so the guarantee period starts on Launch Day whether or not the listing has been updated by then.

What counts as an order

• An order counts if it was placed through your ordering site and was not refunded.
• There is no minimum ticket size. A $5 order counts the same as a $50 order.
• Antojo.ai keeps the count from the ordering system and shares it with you whenever you ask.

Conditions that void the guarantee

The guarantee is void if, at any time during the 90 days:

• The "Order Online" link on your Google Business Profile is pointed away from your ordering site.
• Online ordering is paused or turned off.
• The online ordering fee that is part of this offer is switched off.
• The printed materials we placed (window graphic, table tents and stickers) are taken down.
• Menu updates we ask you for are not supplied.

On Launch Day we photograph the printed materials in place, so both sides have a dated record of what was installed.

If the guarantee is paid out

We refund the $2,999 to the payment method you used. You keep the equipment. Then you choose:

• Take the refund and we take the ordering site down, or
• Keep the ordering site up by continuing the $99 per location per month service, like any other customer.

Monthly fees already paid are for service already delivered and are not refunded. The refund is for the $2,999 setup fee only.

Cancelling the monthly service

The $99 per location per month is month to month. You can cancel at any time. When you cancel, the service continues through the end of the month you have already paid for and then stops. Months are not prorated and monthly fees already paid are not refunded.

The $2,999 setup fee is non-refundable outside the guarantee above. It pays for work and equipment delivered on and before Launch Day: the site, the menu, the photos, the hardware, the installation and the printed materials.

The equipment is yours from Launch Day in every case: if you cancel, if the guarantee is paid out, or neither. We never reclaim it.

Refunds for food orders

This policy covers what restaurants pay Antojo.ai. It does not cover food orders. Each restaurant is the seller of record for food ordered through its own site, and any refund for an order is issued by the restaurant, from its own Stripe account. If you are a diner, please contact the restaurant you ordered from.

How to ask

Email support@antojo.ai from the address we have on file, or message us on WhatsApp, and tell us your restaurant's name and what you are asking for: a guarantee refund, a cancellation, or a question about a charge. We confirm every request in writing.

If you disagree with a charge or with how we counted your orders, tell us the same way. We will share the order count with you and work it out directly. Our terms of service apply to everything on this page.